Rachel Jones

Rachel Jones

Senior Claims Handler

Rachel’s more than 10 years experience of handing personal injury claims makes her the ideal first point of contact for new clients. Clients are reassured by her breadth of experience in handling all types of personal injury claims, particularly for those who have suffered road traffic injuries where they weren’t to blame.


“People are trying to come to terms with all sorts of traumatic and upsetting issues when they’ve suffered an injury.  When they call they want to speak to someone who can sympathise and empathise with what they’re going through. I’m a sympathetic ear and they rely on me to explain the legal process and how we can help with funding a claim. This is the part of my job that gives me the most personal satisfaction.” 

Rachel has considerable experience in assisting people who have suffered:

  • Road traffic accidents, including motorcycle, cycle and pedestrian claims, as well as Motor Insurers Bureau cases involving uninsured or untraced drivers
  • Injuries due to tripping and slipping cases on pavements and highways, retail shops, supermarkets and other premises
  • Injuries due to accidents at work.

Rachel began her legal career in 1987 and joined Withy King in 1998 where she is a paralegal.  


Association of Personal Injury Lawyers (APIL)