About Withy King
About Withy King
Seeing the clients’ view
Our aim is to create lasting relationships with our clients; relationships that provide value for them over time. To do that we need to put ourselves in their shoes, see their issues the way they do. We need to communicate in plain English so everything is understood. We need to help them make decisions now that may impact on their future.
What’s on our clients’ minds?
Our clients’ perception of our service delivery is what really counts. We value client feedback which comes to us in many forms. After all, how else can we improve our level of service and client satisfaction? So what’s on our clients’ minds? Here’s what they say:
‘Easy to deal with’ – Personal chemistry is important in any successful relationship. Clients expect their legal team to show its human side and be approachable. Professional arrogance can kill client relationships. Clients want to feel comfortable to ask questions without fear of embarrassment.
‘Time’ – Their time is precious and shouldn’t be wasted. Time is also money and they want legal advice that is clear, straight talking and delivered on time. They also appreciate that we invest the time to learn about them and the issues they face to come up with solutions that match their needs.
‘On my side’ – If an issue is important enough to use a legal advisor, clients expect them to show that they’re ‘on their side’ and will ‘fight their corner’ if that’s needed.
‘Value’ - They expect our charges to be highly competitive and our research shows that’s exactly how they see our costs. Choice is vital. So we offer fixed rates, packaged services, retainer packages, insurance based funding and ‘no win – no fee’ options.
‘Risk’ – No one wants the exposure of unnecessary risk. But risk isn’t always obvious or immediate. Our clients expect us to minimise or share the known risk and anticipate future threats so that they can make decisions now that protect their future.
For Your Life – For Your Business
We see each of our clients as a lasting relationship, not a series of transactions. Like any successful relationship, it evolves over time as needs change. We see how our client relationships evolve too - in their personal or business lives. We tailor our services to match those changing client lifecycle needs. Whether ‘For your Life’ or ‘For your Business’ we will tailor a legal solution that fits.
Facts and Figures
Here are some more traditional facts and figures about Withy King:
Size matters - We’ve grown to be a successful regional law firm with our principal offices in the South West, Wiltshire and Oxfordshire, as well as London. We are a ‘UK 200’ law firm with a turnover of approximately £17 million with ambitions to be a ‘Top 100’ law firm.
Comprehensive – Unlike many regional law firms, we continue to offer a full range of services to our clients to cover both their personal and business needs. We also have special industry focused sector practice teams in the areas of construction and engineering, agriculture and rural business, charities, technology and media and racing and bloodstock.
Location - Our principal offices are in Bath, Oxford, Swindon and London, with additional offices in Marlborough, Abingdon and Thame. We serve clients nationally, particularly through our online services.
Established - The firm was founded in 1873 and has built a reputation for its high levels of personal service to generations of clients. Through organic growth and merger it has become a major regional law firm with an expanding client base both regionally and nationally.